Effective communication forms the fundamental basis of any successful relationship, on whatever level it may be. As human beings, we need to communicate. Interacting with others is a complex lifelong journey, one that requires much knowledge, self reflection and essential skills.

 

In business, it is crucial for all employees within an organisation to communicate successfully. Great communication generates positive working relationships between colleagues, helping to ensure that  business missions are achieved.

 

Business communication operates today under 3 pillars:

• Descending from the manager to his team

• Ascending from the manager to his hierarchy

• Cross departmental (Transversal) between colleagues performing multiple functions

 

With improved Communication Skills employees will understand their roles better,  leading to a reduction in misunderstandings and workplace inefficiencies.  Resources and time can be saved using these techniques, resulting in increased productivity and reduced work stress.

 

A further benefit is greater employee engagement, one of the key metrics of employee productivity and potential retention. Improved Communication creates an environment where people feel valued and recognised as key contributors, with unique skills and invaluable experience. In other words, their contribution truly makes a difference.

 

The two most widely used modes of internal business communication today are emails and slide presentations.

 

On average each day, an employee receives approximately 120 emails and generates about 40. The number of emails can often amplify, due to the mistaken belief that increasing the number of addressees will increase knowledge and efficiency. In reality this creates an extraordinary source of distracting background noise and this has exactly the opposite consequence.

 

Similarly, because vision is by far the most dominant human sense, presentation slides are often the preferred form of business communication to transmit information efficiently. Worldwide there are more than 500 million PowerPoint users, creating a phenomenal 30 million PowerPoint presentations  each day. Many of these presentations do not achieve the objective of clear communication, mainly due to a lack of systematic skills.

 

Most people think that the efficiency of communication depends primarily on delivery style, one that simply increases audience attention. This isn’t so. It is a series of well constructed, simple, clear messages that are at the core of Business Communication, each designed to generate action and deliver efficiency. The ultimate objective of communication is action, whether short term or long term, through direct instruction or by influence. Improved Business Communication is a skill that can be learned, through a process of systematic and analytical teaching combined with self reflection.

 

At KARccMA we are passionate about training people and this, combined with our real-world business experience, will give you that feeling of a ‘personal touch’.

 

Our training portfolio supports growth and includes:

 

• Communication Skills

• Contract Management For Suppliers

• Risk Management In Sales

• Key Account Management

• Project Management In Sales